the seller can't send a return shipping label
Where they're incorrect is saying eBay can. Typically shipping software is used to create return shipping labels. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Unless that 2nd item was damaged or not as described you would be wrong to do so. eBay will not be able to force the seller to refund the postage once you have mailed the item. But that is not something you need to share with eBay or with the seller. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Choose the label you want to send to your buyer. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Chargebacks go through PP. That sounds like a scam to me. Weigh yourself while holding the package, and then weigh yourself alone. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. Return shipping costs when you use an eBay label. Welcome to the eBay Canada Community your community. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. The seller either has to provide you a pre-paid label or send you the money to return. Cookie Notice 772515155830 232a5c42-11c5-4be7 . I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Youll need to know the dimensions and weight of your box. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. and restocking fees from your refund. Box it, label it, send it all from home. 4. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. ". Create and Print Shipping Labels | UPS - Canada So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. 11:01 AM When I get a return as a seller on the items where "the . the seller is asked if they want to provide a return label or have eBay do it. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. If you want return shipping to be insured, see our section on alternative return shipping options. What can Ebay even do? And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. I've received the damaged fishing rod from USand started the return process. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. You can return items in the following ways: To see which options are available for your return, go to Your Orders. So I think the mechanics of return shipping will be a moot point. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. I purchased a phone but it was locked by PIN once it's turned on. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Please select what best describes the information: Thanks! This eliminates address mistakes, optimizes the return process, and creates a good customer experience. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Return Shipping Label, USPS Return Shipping Labels - Stamps.com Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. You dont need a special printer or self-adhesive labels when printing return shipping labels. The chargeback is actually handled by PP, but there is no need for you to worry about that. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Copyright 1995-2023 eBay Inc. All Rights Reserved. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Printed return shipping labels do not expire and can be mailed at any time. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Now there is a message from the seller that they can't send a return shipping label. Does this option not appear on the screen until after three days? Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. I had paid directly with credit card through eBay (not Paypal). If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. My questions: how long do I have to before my refund request is cancelled? Get Your Package Ready. First things first you need to pack your items in a sturdy box. Here you can discuss all things shipping with other members. The seller is responsible for paying the return postage, this is their problem, not yours. 05-25-2022 You can also find more information in our full article below. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. What should I do in this case? 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. If they don't, return to the case on day 4 and ask Ebay to step in. Download the label as a PDF. . When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Return shipping labels normally do not have a mailing deadline. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Return shipping for sellers | eBay 03-14-2018 I don't accept returns, why do I have to pay for a return shipping label? "wow did you know there are actually humans behind these sales? Just keep it in mind. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). This Is truly Unbelievable Amazon I finally got a refund from Customer Service. Please do so as soon as possible so I may get this shipped back. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. "The seller can't send a return shipping label" Select Create return label. 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That is starting to make more sense now. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. When you choose the shipping method for your return, return fees are calculated. Youve got three options to get it to UPS: Copyright 1994- This is normally 3 full business days. Archived post. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Seller "can't send a return shipping label. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). Since the seller is from China, they have to send you the funds to pay for the return shipping. I would use the Facebook link you were sent. Ship the item back and hope that I will get reimbursed the shipping cost? If the seller wont cover the cost, let us know by asking eBay to step in. I asked the seller if they really want me to do that since they are responsible for the shipping costs. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Pay by card or PayPal, or pay in store at a UPS location. Click on Send an eBay Shipping Label. If you choose to ship the item on your own, you'll pay the carrier when you ship Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. What site do you login with? Don't trust them. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item.
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